A CHORLEY care home has been rated as good overall by the Care Quality Commission. Following an inspection, Aarondale Care Home was also rated as good for all of the core inspection themes of being safe, being caring, providing effective care, being responsive to residents’ needs and well-led.

The inspectors said that people living in the home, which is run by Four Seasons Health Care, were cared for in a safe and clean environment and were looked after by a team who were caring and who and treated them with understanding, compassion and respect for their dignity.

All of the residents and their relatives who the inspectors spoke with said the care provided in the home was good.

One resident said: “The staff care for me very well and are very kind.”

A relative said: I am constantly impressed by the caring nature of the staff.” A visiting healthcare professional told the inspectors that “Staff are professional in their approach and I have no concerns about their care.”

Aarondale Care Home has a technology based customer feedback system with iPads available in the home with a touch-screen questionnaire, linked to purpose designed software, to enable residents, relatives and visiting care professionals to comment on any aspect of care or service and their comments go to the Home Manager and Regional Manager in real time so they can be acted on. This has helped Aarondale to achieve satisfaction ratings averaging over 98 per cent during recent months.

There were sufficient staff on duty with the qualifications, right skills mix and experience to meet people’s needs in a timely way.

They were well trained and supported to do their jobs.

The inspectors commented that the care team knew the residents well and understood their needs and preferences.

John Kirk, Regional Managing Director for Four Seasons Health Care, said: “Such a positive inspection outcome can only be achieved by, an enthusiastic team supporting each other for the benefit of the residents. I am very proud of their hard work and dedication.The comments by residents and their relatives let us know the team is so well appreciated”