East Lancs woman left fuming after broken boiler floods home

Julie Eastham in her Woodlea Chase home where she has suffered flooding after work on a boiler

Julie Eastham in her Woodlea Chase home where she has suffered flooding after work on a boiler

First published in East Lancashire Chorley Citizen: Photograph of the Author by , Health Reporter

GRANDMA June Eastham was left fuming at her energy company after her boiler broke down and flooded a storage room at her house.

The 56-year-old, who has since been without hot water or central heating, said she has spent the last week desperately trying to get engineers from ScottishPower to come and sort out the problem, but to no avail.

Mrs Eastham, of Woodlea Chase, says she pays the company nearly £100 per month for gas and electricity, which includes insurance for her boiler.

She said: “At the start of April my boiler kept blowing out and ScottishPower did send someone, who said it needed a new part.

“About a week later, which was Monday last week, they came to fit the part and said it would be okay after that.

“But then the next day there was water coming through the kitchen ceiling and the whole room above had flooded. The carpet was actually floating and all these boxes had fallen across the door so I couldn’t even get in.

“I’ve been ringing the company ever since, to try to get them out again, but no-one has turned up.

“I was told that someone was coming last Thursday but they didn’t come. Apparently they’re still waiting for a part.”

Mrs Eastham, who has a daughter and two grandchildren, added: “It’s just not good enough to expect someone to wait this long.

“It’s been freezing and I’m having to boil kettles for hot water. That room’s in such a state as well and the water is destroying the house. It has really upset me.

“My daughter and her husband have been over to help dry out the storage room but my husband is working in Afghanistan at the moment, in the electrical department on one of the military bases.

“He’s even tried calling the company from over there to get this sorted out.”

A spokesman for ScottishPower said an engineer was due to visit the property today to ‘carry out further repairs following the discovery of a leak’ and an investigation into the cause would be carried out.

He added: “ScottishPower aims to provide a high standard of service at all times and we are very sorry that Ms Eastham has not received the level of service expected.”

Comments (10)

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10:05pm Tue 22 Apr 14

useyourhead says...

Not a good thing to have happen but cmon, freezing, really... It baffles me what some folk would do if there was a proper energy shutdown or other real emergency, flap about on the floor like a landed mullet most likely lol.
-
oh........... and then ring the press of course.
Not a good thing to have happen but cmon, freezing, really... It baffles me what some folk would do if there was a proper energy shutdown or other real emergency, flap about on the floor like a landed mullet most likely lol. - oh........... and then ring the press of course. useyourhead
  • Score: 7

10:10pm Tue 22 Apr 14

mrcool says...

1st world problems eh?
1st world problems eh? mrcool
  • Score: 6

10:30pm Tue 22 Apr 14

jogalot says...

Frustration at feeling helpless and being put there by the powers-that-be. That's what this woman is feeling and that's what more and more people are feeling every day. It manifests in different ways and in my opinion the story above is just typical of the way things are going in this country. It's getting more and more out of the control of us ordinary people. You've to go through several layers to get to even talk to someone, and you can bet that nobody will admit responsibility for this flood.
Frustration at feeling helpless and being put there by the powers-that-be. That's what this woman is feeling and that's what more and more people are feeling every day. It manifests in different ways and in my opinion the story above is just typical of the way things are going in this country. It's getting more and more out of the control of us ordinary people. You've to go through several layers to get to even talk to someone, and you can bet that nobody will admit responsibility for this flood. jogalot
  • Score: -2

10:48pm Tue 22 Apr 14

Openminded? says...

aaawww...... my heart bleeds....
aaawww...... my heart bleeds.... Openminded?
  • Score: -1

12:00am Wed 23 Apr 14

Malthus says...

"East Lancs woman left fuming after broken boiler floods home" is the headline. It then transpires that the home was not flooded instead it was " a storage room at her house." I understand that dramatic headlines sell papers, but come on people at the Lancashire Telegraph have a little perspective. I would also question the pertinence of the fact that her son in law is employed in some capacity in Afghanistan. What has this got to do with a leaky boiler? Finally it has not been freezing, it has been several weeks now since I have had to use my central heating. In my opinion I would not be surprised if this was the first salvo in some form of civil litigation, and therefore why are the Lancashire Telegraph getting involved? If people want to take any form of County Court Action then the only time this publication should get involved is when a decision has been reached. In my opinion it is hardly surprising that my insurance premiums are increasing when people are allowed to involve local newspapers, look sad and involve facts that are not relevant, (son in law in Afghanistan).
"East Lancs woman left fuming after broken boiler floods home" is the headline. It then transpires that the home was not flooded instead it was " a storage room at her house." I understand that dramatic headlines sell papers, but come on people at the Lancashire Telegraph have a little perspective. I would also question the pertinence of the fact that her son in law is employed in some capacity in Afghanistan. What has this got to do with a leaky boiler? Finally it has not been freezing, it has been several weeks now since I have had to use my central heating. In my opinion I would not be surprised if this was the first salvo in some form of civil litigation, and therefore why are the Lancashire Telegraph getting involved? If people want to take any form of County Court Action then the only time this publication should get involved is when a decision has been reached. In my opinion it is hardly surprising that my insurance premiums are increasing when people are allowed to involve local newspapers, look sad and involve facts that are not relevant, (son in law in Afghanistan). Malthus
  • Score: 7

12:11am Wed 23 Apr 14

jogalot says...

She's emotional and saying whatever comes out of her mouth, but you commenters have already judged and found her guilty. How would you like it if it happened to you? We all deal with things in different ways and perhaps you wouldn't be fuming, but you wouldn't like to feel helpless by someone you paid to deal with this in a skilled and timely manner, would you?

You pick up on the trivia but don't get the main message, poor woman's been ripped off. (But you think she's to blame) Look at yourselves.
She's emotional and saying whatever comes out of her mouth, but you commenters have already judged and found her guilty. How would you like it if it happened to you? We all deal with things in different ways and perhaps you wouldn't be fuming, but you wouldn't like to feel helpless by someone you paid to deal with this in a skilled and timely manner, would you? You pick up on the trivia but don't get the main message, poor woman's been ripped off. (But you think she's to blame) Look at yourselves. jogalot
  • Score: 1

12:19am Wed 23 Apr 14

jogalot says...

... poor woman's been ripped off and the guilty parties will get away with it. Just like many commenters on these pages say whatever they want without thought for the feelings of others and get away with it. You commenters who do this are just as bad as all those in power who are ripping YOU off! Think about it.
... poor woman's been ripped off and the guilty parties will get away with it. Just like many commenters on these pages say whatever they want without thought for the feelings of others and get away with it. You commenters who do this are just as bad as all those in power who are ripping YOU off! Think about it. jogalot
  • Score: -2

12:34am Wed 23 Apr 14

ikap22 says...

Energy price's are a joke, who uses central heating any way? It's a rip off.
Energy price's are a joke, who uses central heating any way? It's a rip off. ikap22
  • Score: 6

9:17am Wed 23 Apr 14

ossym says...

You pay your money... you get ripped off.
Energy companies screwing us for all they can get, then they try to squeeze even more by playing on paranoia re heating repair bills.
When they **** it up they think they can ignore the little man/woman.
Well done to this lady fpor sticking up to them, sticking her head above the parapet and warning the rest of us.
The justice system is expensive, weak and slow, I dont blame her for speaking up.
You pay your money... you get ripped off. Energy companies screwing us for all they can get, then they try to squeeze even more by playing on paranoia re heating repair bills. When they **** it up they think they can ignore the little man/woman. Well done to this lady fpor sticking up to them, sticking her head above the parapet and warning the rest of us. The justice system is expensive, weak and slow, I dont blame her for speaking up. ossym
  • Score: 2

4:15pm Wed 23 Apr 14

BIGGLESTOE says...

If you need a shower, get a gorilla bucket, place in bath/shower cubicle, then pour in two or three buckets of water and two boiling kettles of water as well,, then get your small plastic watering can with sprinkler firmly attached, and don't forget to jam a large candle (just to provide more heat!) in your ****-crack. Jump in your bucket , and pretend to be a Triffid and give yourself a good watering. Hey, it worked for my wife & dog!!
If you need a shower, get a gorilla bucket, place in bath/shower cubicle, then pour in two or three buckets of water and two boiling kettles of water as well,, then get your small plastic watering can with sprinkler firmly attached, and don't forget to jam a large candle (just to provide more heat!) in your ****-crack. Jump in your bucket , and pretend to be a Triffid and give yourself a good watering. Hey, it worked for my wife & dog!! BIGGLESTOE
  • Score: 2

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