Chorley CitizenDamning report on East Lancs care home with ‘strong smell of urine’ (From Chorley Citizen)

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Damning report on East Lancs care home with ‘strong smell of urine’

Chorley Citizen: Lake View Nursing Home Lake View Nursing Home

CARERS at a nursing home raised concerns about its low staffing levels and ‘lack of care’.

Several staff at Lake View Nursing Home in Withnell, near Chorley, spoke with inspectors during a recent visit, saying there was a ‘definite lack of staff’ which had led to various problems at the 48-bed home.

Their comments were contained in a damning report from the Care Quality Commission (CQC), which found the Chorley Road home failed to meet all six of the essential standards examined.

The inspectors found staff did not want to work on the upper floor, where there were residents with ‘challenging behaviour’ and a ‘strong smell of urine’ in the corridor.

They also found that some residents had not been outside the care home grounds in the past six months.

One staff member told the inspectors: “The care is lacking.

“There is no quality time to spend with residents and nobody gives us any support.

“If the manager is here, she does anything she can to help but I think her hands are tied.”

And another said: “There is no activities co-ordinator in post, which has increased the number of challenging behaviour episodes.

“We are having problems with people as they have nothing else to do, they are bored.

“Care assistants are trying but do not have the time.”

Although residents and their families spoke highly of the permanent carers, the home was said to be overly-reliant on agency staff who did not know the residents or provide the same level of care as permanent staff.

One resident had been forced to sleep with their room light on, as the light switch had been taped over due to a leak from the room above, the report added.

Inspectors said that the home failed to meet standards around the care and welfare of residents or management of medicines.

It also failed on safety and suitability of premises, staffing, monitoring the quality of service and record-keeping.

If improvements are not made, the CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service.

It can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.

A spokesman for the home, which is run by European Care (UK) Limited, said: “We are working closely with the CQC and other authorities.

“We take feedback from the CQC very seriously and, following their inspection in March, we immediately put in place an action plan to address their concerns.”

Comments (7)

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6:58pm Fri 18 Apr 14

CorkyMac says...

You shouldn't need to take CQC seriously If you had listened to staff concerns and done spot visits yourselves. Just another company trying to cut corners and do things on the cheap until you get caught and then act surprised. This Is bad enough If it was an engineering firm or such likes, but old peoples lives, shame on you! You better pray your parents don't suffer bad fortune. I'd throw the book at you, you lowlife.
You shouldn't need to take CQC seriously If you had listened to staff concerns and done spot visits yourselves. Just another company trying to cut corners and do things on the cheap until you get caught and then act surprised. This Is bad enough If it was an engineering firm or such likes, but old peoples lives, shame on you! You better pray your parents don't suffer bad fortune. I'd throw the book at you, you lowlife. CorkyMac
  • Score: 26

12:26am Sat 19 Apr 14

fannystrim says...

this will become the norm if all councils cut care homes

act now
save your local care home
this will become the norm if all councils cut care homes act now save your local care home fannystrim
  • Score: 9

9:22am Sat 19 Apr 14

Begbie says...

For all the contemporary organisations like CQC etc care standards and hospitals are now in a worse state than 20 years ago. Why is that? Oh yes privatisation, cost cutting managers. Same old story just like the hospitals. Not enough staff, poorly paid staff. etc etc. Wages in the care sector have been driven down over the last few years.
For all the contemporary organisations like CQC etc care standards and hospitals are now in a worse state than 20 years ago. Why is that? Oh yes privatisation, cost cutting managers. Same old story just like the hospitals. Not enough staff, poorly paid staff. etc etc. Wages in the care sector have been driven down over the last few years. Begbie
  • Score: 10

12:23pm Sat 19 Apr 14

zabby says...

This already is the norm a my daughter whistle blew at the Victoria nursing home in burnley where she worked for10 years and for this she got sacked,that was about a year ago ,and to this day the things she reported the home for are still happening,understaff
ing = neglect
This already is the norm a my daughter whistle blew at the Victoria nursing home in burnley where she worked for10 years and for this she got sacked,that was about a year ago ,and to this day the things she reported the home for are still happening,understaff ing = neglect zabby
  • Score: 5

2:45pm Sat 19 Apr 14

DaveBurnley says...

“We take feedback from the CQC very seriously and, following their inspection in March, we immediately put in place an action plan to address their concerns.”


It's called papering over the cracks. Do the minimum possible to keep raking in the profits until the next inspection. Don't bother about the patients or staff, just keep making money.
“We take feedback from the CQC very seriously and, following their inspection in March, we immediately put in place an action plan to address their concerns.” It's called papering over the cracks. Do the minimum possible to keep raking in the profits until the next inspection. Don't bother about the patients or staff, just keep making money. DaveBurnley
  • Score: 4

3:34pm Sat 19 Apr 14

zabby says...

Money ,money ,money ,that's all it's about
Money ,money ,money ,that's all it's about zabby
  • Score: 2

5:08pm Fri 25 Apr 14

shirtbox says...

The one on preston new rd in Blackburn what used to be springfield stinks of urine as well.we have to put vick on our top lip to drown the stench when we visit,its disgusting.
The one on preston new rd in Blackburn what used to be springfield stinks of urine as well.we have to put vick on our top lip to drown the stench when we visit,its disgusting. shirtbox
  • Score: 0

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