WHAT marvellous and quick, efficient service we received from Clays of Blackburn.

We purchased some worktops and decided we needed another to complete the kitchen.

Not knowing the name of the pattern, I phoned the firm and tried to explain the colour over the phone, but it was a mixture of shades, so this was difficult.

"No problem," they said. "We will wait until the driver comes back and see if he remembers which ones he delivered before."

They phoned back the day after and said the driver had a good idea of the colour and would come around with the one he thought was right.

Well, it was - and this was from weeks after he made the first delivery.

Within an hour of their call, the new one arrived, delivered by a very cheerful and courteous man.

This sort of service is rare these days and we will certainly recommend them to others.

MAUREEN ARMFIELD (Mrs), Whalley Road, Clayton le Moors.

Converted for the new archive on 14 July 2000. Some images and formatting may have been lost in the conversion.